Initial Discovery
Align the owner's goals, attraction concept, season, and support needs.
From concept approval to opening night, AOG builds the operating infrastructure behind the attraction.
Align the owner's goals, attraction concept, season, and support needs.
Review access, utilities, guest flow, traffic, and property constraints.
Assess operating capacity, site suitability, and resource requirements.
Build project and operating budgets with clear assumptions.
Define site leadership, central support, staffing, and responsibilities.
Agree the service scope, approval authority, deliverables, and reporting.
Establish the schedule, decision register, and communication rhythm.
Align specialist designers with site requirements and installation plans.
Coordinate submissions, inspections, and local authority requirements.
Plan purchasing, vendor commitments, deliveries, and material tracking.
Coordinate infrastructure, contractors, access, and site readiness.
Install and commission networks, communications, and show-system interfaces.
Prepare the website, ticket products, admissions equipment, and customer journey.
Launch agreed campaigns, partnerships, email, and social activity.
Hire site management, supervisors, and seasonal teams.
Teach operating procedures, guest service, safety, and escalation.
Verify systems, site procedures, staff readiness, and issue resolution.
Rehearse live operations and make adjustments before full attendance.
Authorize guest operations and begin daily management and reporting.
Review site conditions, required approvals, inspections, and emergency procedures with responsible parties.
Confirm staff, facilities, technology, training, and operating procedures are prepared.
The Manager on Duty authorizes opening after the readiness checks and outstanding issues are reviewed.